BOOKING & CANCELLATION POLICY

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Group Training Casual Session:

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If you need to cancel or reschedule a session, please notify Jude via phone call or text 12 hours prior to the session time, failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.

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Re-scheduled sessions (with more than 12 hours notice) need to be booked and attended within 7 days or the session will be forfeited and no payment reimbursement will be granted.

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If session(s) are missed due to an injury, illness or emergency an alternative arrangement can be made in agreement with Jude.

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Group Training Membership Direct Debit Plan:

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Each person is responsible for attending the number of sessions per week that they have paid on the direct debit plan (two per week or unlimited). Should you miss a session(s), for any reason, the session will be forfeited and no payment reimbursement will be granted.

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If session(s) are missed due to an injury, illness or emergency an alternative arrangement can be made in agreement with Jude.

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G.I. Jude reserves the right to reschedule booked sessions due to any unforeseen circumstances, you will be notified via phone call or text if this is to occur.

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G.I. Jude does not provide refunds.

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Direct Debit conditions:

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Payments will be automatically debited directly from your nominated account every Monday and will not incur additional fees or charges. Your plan will be set to ongoing unless otherwise requested.

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You can cancel or suspend your DDP anytime via email after your minimum 6 week commitment.

For all cancellations and suspension, we require a minimum of 7 days notice for processing.

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